Customer Experience Lead

Job Summary

A company is looking for a Customer Experience Lead.

Key Responsibilities

• Serve as the first point of contact for all inbound customer communications
• Educate potential customers about products, features, and benefits
• Deliver post-purchase support and collaborate with cross-functional teams

Required Qualifications

• 2+ years in customer service, customer success, or consumer-facing sales roles
• Experience using CRM, customer support, or sales enablement tools
• Proven ability to troubleshoot and resolve issues with professionalism
• Highly organized with excellent follow-through
• Previous leadership experience in customer sales or service is an advantage