Customer Experience Lead

Job Summary

A company is looking for a Lead, Customer Experience (Remote).

Key Responsibilities

• Provide customer support and resolve complex issues for members and providers
• Coordinate problem solving across departments and manage escalations effectively
• Document all communication and assist in training employees as needed

Required Qualifications

• Associate's Degree or equivalent combination of education and experience
• 5-7 years of relevant experience
• Preferred: Bachelor's Degree or equivalent combination of education and experience
• Preferred: 7-9 years of relevant experience