Customer Experience Lead

Job Summary

A company is looking for a Customer Experience Lead (Hourly, Part-Time).

Key Responsibilities

• Own the full customer experience by being the primary contact for customer inquiries
• Respond to customer messages and manage returns and exchanges using designated tools
• Track customer insights and collaborate with internal teams to improve the customer experience

Required Qualifications

• Experience using Gorgias, Shopify, Loop Returns, and Slack
• Previous experience leading customer experience for a brand, preferably in women's health or maternity
• Familiarity with AI agents in customer support tools
• Strong judgment in balancing policy adherence and human touch
• Ability to work autonomously and proactively in a customer experience role