Customer Experience Lead

Job Summary

A company is looking for a Customer Experience Representative.

Key Responsibilities

• Assist customer service team members with inquiries from customers and vendors
• Evaluate information to effectively address customer inquiries and complaints
• Maintain detailed records of communications and track unresolved complaints

Required Qualifications

• 3+ years of experience in a customer service or administrative role
• Experience working with B2B customers
• Proficient in Excel, including formulas, filtering, sorting, VLOOKUP, and Pivot Tables