Customer Experience Lead

Job Summary

A company is looking for a Customer Experience Lead.

Key Responsibilities

• Execute transactions following prescribed guidelines and manage operational performance and backlog for assigned accounts
• Communicate status, issues, and risks for owned processes and act as a Subject Matter Expert for customer experience representatives
• Manage backlog activities for production orders, ensuring timely action and shipment of orders

Required Qualifications

• High School Diploma or GED Equivalent
• At least 1 year of relevant experience
• Proficiency in Microsoft applications: Outlook, Excel, Teams
• Strong customer service skills
• Knowledge of inventory reporting and supply chain processes