Customer Experience Lead

Job Summary

A company is looking for a Customer Experience Representative - Remote.

Key Responsibilities

• Assist customer service team members in responding to inquiries from customers and vendors
• Evaluate and address customer inquiries, comments, or complaints effectively
• Maintain detailed records of communication and track unresolved complaints for resolution

Required Qualifications

• 3+ years of experience in a customer service or administrative role
• Experience working with B2B customers
• Proficient knowledge of Excel, including formulas, filtering, sorting, VLOOKUP, and Pivot Tables