Customer Experience Lead

Job Summary

To support a dynamic customer service team, the full-time Customer Experience Lead will manage day-to-day operations, ensure data integrity, and facilitate communication remotely while addressing customer inquiries and complaints.

Key responsibilities

• Assist customer service team members in responding to inquiries from customers and vendors
• Evaluate and address customer inquiries and complaints, triaging requests based on urgency
• Maintain detailed records of communications and provide accurate information for business reviews and escalations

Required qualifications

• 3+ years of experience in a customer service or administrative role
• Experience working with B2B customers
• Proficient knowledge of Excel, including formulas, filtering, sorting, VLOOKUP, and Pivot Tables