Customer Experience Lead (Security)

Job Summary

A company is looking for a Customer Experience Solution Area Lead (Security).

Key Responsibilities

• Engage with senior leaders across MCAPS, Engineering, and Marketing
• Deliver strategic Customer Experience insights and analysis based on customer product experiences
• Drive operational and business excellence to address CX issues

Required Qualifications

• Bachelor's Degree in a relevant field and 8+ years of experience in consulting, project management, or customer engagement
• Hands-on experience with Microsoft Security solutions or equivalent
• Ability to assess industry trends and translate insights into actionable recommendations
• Experience leading large, cross-functional teams without direct authority
• Track record of contributing to large-scale transformations with measurable outcomes