Customer Experience Leader

Job Summary

Leading global customer experience initiatives, the full-time remote Field Customer Experience & Productivity Leader will manage Voice of Customer programs, services quality management, and productivity improvement efforts across field services operations.

Key responsibilities

• Drive completion of customer survey actions and closure plans while managing field defects and corrective actions
• Lead global Voice of Customer programs and customer satisfaction initiatives, ensuring compliance with Services QMS processes
• Collaborate with Engineering and Product teams to resolve recurring customer issues and improve standard work adoption

Required qualifications

• Bachelor's degree from an accredited university or college with a minimum of 6 years of Controls experience, or a High School Diploma/GED with 10 years of Controls experience
• At least 4 years of experience with GE Control Products and Mark VIe systems in relevant fields
• Proven knowledge of outage readiness methodologies and risk mitigation
• High proficiency with Microsoft Office Suite, Power BI, and digital reporting tools
• Demonstrated program and project leadership capabilities