Customer Experience Logistics Manager
Job Summary
Managing logistics and customer experience, the full-time Customer Experience Logistics Manager will coordinate shipments, handle order management, and provide customer support while working remotely and adhering to CST hours.
Key Responsibilities
- Schedule and manage LTL, TL, intermodal, and parcel shipments, including generating shipping documents
- Own the full drop-ship order lifecycle, tracking delivery dates and maintaining accurate records
- Respond to customer inquiries and provide timely updates, ensuring a high level of customer satisfaction
Required Qualifications
- 2+ years of experience in logistics, vendor management, or customer service
- Proficient in QuickBooks Online, Google Workspace, and Adobe Acrobat
- Strong organizational skills and ability to manage multiple priorities independently
- Comfortable working remotely and managing time effectively
Complete Job Description
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