Customer Experience Manager

Job Summary

A company is looking for a Customer Experience & Operations Manager to oversee customer service and operational needs for their e-commerce business.

Key Responsibilities

• Respond to customer inquiries and resolve issues with a focus on satisfaction
• Oversee daily warehouse and fulfillment operations, ensuring accurate order processing
• Identify opportunities to streamline processes and improve overall customer experience

Required Qualifications

• 3-5 years of experience in a customer-facing role in e-commerce or apparel
• Direct experience managing 3PL relationships for order processing and shipping
• Familiarity with e-commerce platforms or CRMs (e.g., Shopify, Zendesk)
• Organized and detail-oriented with strong time management skills
• Able to work flexible hours, including weekends and holidays as needed