Customer Experience Manager

Job Summary

A company is looking for a Customer Experience Manager to enhance consumer engagement and satisfaction.

Key Responsibilities

• Manage and support the customer service team, including training and handling escalations
• Own customer service tools and channels, ensuring operational excellence
• Monitor CX metrics and lead continuous improvement efforts

Required Qualifications

• 3-5 years of relevant CX experience
• Expertise in Gorgias, Shopify, Loop, and Klaviyo
• Experience leading a team of CX professionals
• Ability to analyze data and develop actionable insights
• Creative and innovative mindset with a willingness to test new ideas