Customer Experience Manager

Job Summary

A company is looking for a Manager, Customer Experience.

Key Responsibilities

• Manage resource assignments and staffing levels for Customer Success Managers, including recruitment
• Ensure high levels of customer satisfaction through quarterly goals, surveys, and NPS
• Participate in the development of a long-term vision for customer experience and communicate it to the team

Required Qualifications

• Experience in construction technology and AEC (Architecture, Engineering, and Construction)
• Knowledge of point cloud visualization, reality capture, and laser scanning
• Proficiency in construction software sales and cloud-based software
• Demonstrated experience in a customer experience leadership role
• Ability to manage multiple teams in remote and hybrid environments