Customer Experience Manager

Job is Expired
Location: Remote
Compensation: To Be Discussed
Reviewed: Fri, Jun 13, 2025

Job Summary

A company is looking for a CX Manager.

Key Responsibilities
  • Analyze end-to-end customer journeys to identify pain points and unmet needs
  • Collaborate with teams to create and update user personas based on research and data
  • Leverage data to identify patterns and provide recommendations for experience improvement
Required Qualifications
  • Bachelor's Degree
  • 7+ years of related experience in Customer Experience (CX)
  • Strong analytical and project management skills
  • Experience with Qualtrics or similar CX platforms
  • Expertise in journey mapping, service blueprinting, and persona development

COMPLETE JOB DESCRIPTION

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