Customer Experience Manager

Job Summary

A company is looking for a Customer Experience Manager to manage and scale the customer experience function.

Key Responsibilities

• Manage service order processes and assist with implementation efforts alongside Operations staff
• Document and manage customer support requests while addressing concerns and escalations
• Coordinate customer communications regarding service interruptions and ensure compliance with security standards

Required Qualifications

• Bachelor's degree preferred; a combination of education and relevant experience will be considered
• Minimum of 5 years of professional experience, including at least 3 years in a customer-focused role
• Familiarity with telecommunications and data center operations
• Proven ability to drive tasks to completion with integrity and accountability
• Self-motivated, capable of working independently or within a team with minimal direction