Customer Experience Manager

Job Summary

A company is looking for a part-time Customer Experience Manager to lead customer interactions and support operations.

Key Responsibilities

• Develop and execute an annual CX roadmap to improve efficiency and elevate customer experience
• Implement and optimize AI Agent adoption for automating routine inquiries
• Manage a team of CX Associates and lead them through process changes and technology adoption

Required Qualifications

• 3 - 5 years of CX experience with proven leadership skills
• Experience with helpdesk software and eCommerce platforms like Shopify and Amazon
• Experience in implementing AI Agent solutions
• Ability to transform raw data into actionable insights
• Capability to evaluate trade-offs for strategic decision-making