Customer Experience Manager

Job Summary

A company is looking for a Customer Experience Manager for the East region.

Key Responsibilities

• Own diverse projects focused on cloud security, collaborating with various internal teams and stakeholders
• Engage with customers to understand their business needs and advocate for cloud security solutions
• Drive customer enablement and ensure best practices for cloud security adoption are implemented

Required Qualifications

• 5+ years of experience in a customer-facing strategic role such as CSM, AE, or PM
• Proven track record with Fortune 100 customers in cloud-based technology
• Deep understanding of Security SaaS offerings and pricing models
• Ability to learn and adapt to new offerings and pricing quickly
• Experience in managing large-scale transformations and projects