Customer Experience Manager

Job Summary

A company is looking for a Customer Experience Manager, International.

Key Responsibilities

• Design and implement structured onboarding and training programs for CX agents and BPO partners
• Manage a centralized Knowledge Management system and ensure documentation accuracy
• Develop and operate a QA framework, translating insights into training and process improvements

Required Qualifications

• 5-7+ years in CX operations, enablement, training, QA, or support operations in multi-market environments
• Direct experience managing CX operations across at least three EMEA markets
• Proven success in building onboarding programs and managing knowledge bases
• Experience with automation or conversational AI initiatives is preferred
• Familiarity with knowledge management and support platforms, as well as QA tools