Customer Experience Manager

Job Summary

A company is looking for a Customer Experience (CX) Manager to lead and enhance customer support operations.

Key Responsibilities

• Lead and develop a global CX team across multiple time zones
• Build and implement a CX strategy for diverse product lines
• Optimize CX systems and processes for efficiency and consistency

Required Qualifications

• 6-10 years of experience in CX leadership, with at least 3 years in team management
• Technical expertise in customer support platforms, particularly Zendesk
• Proven experience in scaling CX operations in high-growth environments
• Data-driven mindset with the ability to analyze trends and implement improvements
• Exceptional leadership and team-building skills