Customer Experience Manager

Job Summary

A company is looking for a Customer Experience Manager to enhance external partner relationships and oversee daily operations.

Key Responsibilities

• Manage external communications and ensure timely responses to partners
• Oversee the onboarding process for new brands and provide ongoing support
• Identify and address operational gaps while fostering collaboration between departments

Required Qualifications

• Broad understanding of operations with strong internal and external relationships
• Detailed knowledge of the cannabis industry and distribution processes
• Experience in customer service with a focus on de-escalation and client retention
• Ability to make data-driven decisions
• Must be at least 21 years of age