Customer Experience Manager

Job Summary

A company is looking for a Customer Experience Manager for a contract position.

Key Responsibilities

• Manage customer support tickets and provide direct assistance
• Lead and coordinate support teams in high-volume environments
• Ensure effective communication and resolution of escalated issues

Required Qualifications

• 5-10 years of experience in customer, merchant, or technical support
• Experience in high-stakes environments
• Previous roles as Escalation Lead, Floor Lead, Team Lead, or Support Supervisor
• Ability to work independently and take ownership of tasks
• Comfortable navigating cross-functional complexities