Customer Experience Manager

Job Summary

A company is looking for a Customer Experience Manager.

Key Responsibilities

• Implement customer experience strategies utilizing AI technologies and track customer feedback for improvements
• Oversee day-to-day operations of the Customer Experience team to ensure performance metrics are met
• Conduct performance check-ins and manage escalations while promoting a customer-first culture

Required Qualifications

• Bachelor's degree in business, healthcare administration, communications, or a related field preferred
• Minimum of 5+ years of customer service experience, with at least 2+ years in a supervisory or management role
• Proven experience managing and developing teams in a high-volume customer service environment
• Strong understanding of customer service principles and metrics
• Proficiency with CRM software, call center technology, and Microsoft Office Suite, especially Excel