Customer Experience Manager

Job Summary

A company is looking for a Customer Experience Manager (Standalone Parcel).

Key Responsibilities

• Oversee and enhance customer experience strategies for parcel delivery services
• Collaborate with cross-functional teams to optimize fulfillment processes
• Analyze customer feedback and performance metrics to drive improvements

Required Qualifications

• Bachelor's degree in Business, Marketing, or a related field
• 3+ years of experience in customer experience or related roles
• Proven track record in managing customer service operations
• Experience with data analysis and performance metrics
• Familiarity with e-commerce and logistics industries