Customer Experience Manager

Job Summary

A company is looking for a Customer Experience Manager to oversee the post-implementation customer journey and ensure clients derive measurable value from their software and services.

Key Responsibilities

• Manage a portfolio of customers, ensuring they achieve business outcomes and value from the services
• Validate customer requests and ensure alignment with service unit goals and contractual commitments
• Coordinate with cross-functional teams to facilitate smooth transitions and advocate for customer needs

Required Qualifications

• 4+ years of experience in Customer Success, Client Services, or Project Management
• Proven ability to align customer needs with desired outcomes
• Strong organizational skills and experience managing competing priorities
• Familiarity with CRM, ticketing, and reporting tools
• Proficiency in Microsoft Office applications