Customer Experience Manager

Job Summary

A company is looking for a Customer Experience Manager to enhance user engagement and build proactive customer relationships.

Key Responsibilities

• Oversee customer support operations and improve self-service resources
• Represent the brand on social media and develop a consistent brand voice
• Coordinate user research and feedback to inform product development

Required Qualifications

• 3-6 years of experience in customer experience or engagement at a B2C subscription company
• Proven track record of building proactive customer engagement programs
• Experience working cross-functionally with Product, Engineering, and Marketing teams
• Strong analytical skills for deriving actionable insights from customer data
• Experience with CX tools such as FreshDesk, ActiveCampaign, and Amplitude