Customer Experience Manager

Job Summary

A company is looking for a Customer Experience Manager (CEM) to lead retention efforts across its global client base.

Key Responsibilities

• Own the logo and revenue renewal for an assigned portfolio of customer accounts
• Build and maintain trusted relationships with key stakeholders across the customer lifecycle
• Monitor customer health scores and conduct regular business reviews with each customer

Required Qualifications

• 5+ years in Customer Success, Account Management, or a hybrid customer-facing role in a B2B SaaS environment
• Strong understanding of customer lifecycle management and renewals
• Proven ability to manage cross-functional collaboration
• Experience supporting or managing Mid-Market and Enterprise-level accounts
• Bachelor's degree or equivalent experience