Customer Experience Manager

Job Summary

A company is looking for a Customer Experience Manager to assist Shopify merchants in launching and growing their reviews and loyalty platform.

Key Responsibilities

• Guide Shopify merchants through onboarding and implementation processes
• Provide strategic support and actionable recommendations based on merchant goals
• Design scalable workflows and programs to enhance the customer experience

Required Qualifications

• Experience in Customer Success, onboarding, account management, or SaaS customer-facing roles
• Familiarity with ecommerce or Shopify is a strong plus
• Experience leading customer calls and managing projects asynchronously
• Proficiency with CRM and customer engagement tools is a bonus
• Resourceful and proactive mindset with a focus on system improvement