Customer Experience Manager

Job Summary

A company is looking for a Customer Experience Manager.

Key Responsibilities

• Lead program and stakeholder management to implement process improvements and evaluate AI-enabled solutions
• Collaborate with leadership and stakeholders to define problems, capture requirements, and support solution delivery
• Monitor performance and AI model outputs, conducting analyses to translate data into actionable recommendations

Required Qualifications

• Bachelor's degree or equivalent experience
• Deep knowledge of relevant products and platform capabilities
• Proven track record of independently delivering complex projects
• Demonstrated leadership and influencing skills
• Strong analytical and data-driven decision-making skills