Customer Experience Manager

Job Summary

A company is looking for a Customer Experience Manager to enhance user engagement and satisfaction.

Key Responsibilities

• Oversee customer support operations and improve self-service resources
• Represent the brand on social media and develop a consistent brand voice
• Coordinate user research and feedback sessions to inform product development

Required Qualifications

• 3+ years of experience in customer experience or engagement in a B2C subscription environment
• Proven ability to create proactive customer engagement programs
• Experience working cross-functionally with remote teams
• Strong analytical skills for deriving insights from customer data
• Experience with customer experience tools such as FreshDesk and ActiveCampaign