Customer Experience Manager

Job Summary

A company is looking for a Customer Experience Manager for the UK/EMEA region.

Key Responsibilities

• Lead technical onboarding and accelerate time-to-value through discovery and solution design
• Triage and resolve customer issues while providing in-timezone support coverage
• Act as a technical escalation partner and maintain customer health to support retention and expansion

Required Qualifications and Education

• At least 5 years of experience in customer success or related technical roles at a cloud/SaaS company
• Prior experience in building customer functions or working in early-stage environments is desirable
• Willingness to work flexible hours to collaborate with US teams
• Comfortable operating autonomously and in ambiguity with a strong sense of ownership
• Bachelor's degree required