Customer Experience Manager

Job Summary

A company is looking for a Customer Experience Manager to manage accounts, drive customer satisfaction, and reduce churn.

Key Responsibilities

• Maintain customer service and loyalty by building rapport and advocating for customer needs
• Conduct regular customer account reviews and oversee installations, billing, and repair tickets
• Meet renewal and migration objectives while analyzing customer needs and engaging sales partners

Required Qualifications, Training, and Education

• College Degree or equivalent military experience preferred
• 4+ years of experience in inside sales, customer success, or account management in a technology environment
• Proven success in managing the customer lifecycle
• Knowledge of Microsoft Teams Calling, VoIP, and cloud networks
• Willingness to participate in ongoing training and skill development