Customer Experience Manager

Job Summary

A company is looking for a Customer Experience Manager to lead a team in delivering exceptional support and driving continuous improvement.

Key Responsibilities

• Lead and motivate the team to achieve performance and quality standards
• Leverage data to identify insights and improvement opportunities
• Collaborate with CX Teams to enhance the customer experience

Required Qualifications

• 3-5 years of experience in operations, customer experience, or customer success
• 2-4 years of people management experience, leading teams of 15+
• Experience in performance management and employee development
• Data-driven with skills in data analysis and interpretation
• Familiarity with analytics tools like Google Sheets and Looker