Customer Experience Manager

Job Summary

A company is looking for a Customer Experience Manager to oversee the execution and delivery of customer experience initiatives.

Key Responsibilities

• Design and optimize digital-first lifecycle programs using customer data and automation
• Own and maintain customer journey maps, identifying opportunities for improvement
• Manage the Voice of the Customer (VoC) program, translating insights into actionable improvements

Required Qualifications

• 5+ years of experience in B2B SaaS roles such as Customer Success or Customer Experience
• 5+ years of experience in building digital-first, omni-channel programs
• Strong project and stakeholder management skills in a fast-paced environment
• Expertise in data analysis and translating insights into actionable outcomes
• Ability and/or willingness to use the company's product