Customer Experience Manager

Job Summary

A company is looking for a Manager 1, Customer Experience.

Key Responsibilities

• Lead and develop a team of customer experience supervisors to provide superior service
• Foster a positive team environment that promotes open communication and professional growth
• Respond to customer escalations and drive customer satisfaction through effective solutions

Required Qualifications

• Bachelor's Degree preferred, or a combination of coursework and extensive related professional experience
• 5-7 years of relevant work experience
• Ability to work flexible hours, including nights and weekends
• Experience in coaching and developing team members
• Strong understanding of business and financial acumen