Customer Experience Manager

Job Summary

Managing a portfolio of commercial accounts, the full-time Customer Experience Manager will drive customer satisfaction and reduce churn by renewing accounts, addressing inquiries, and recommending strategic services while working remotely.

Key responsibilities

• Build and maintain rapport with customers to enhance service loyalty and satisfaction
• Conduct regular account reviews and develop plans to meet customer needs and expectations
• Negotiate renewals and migrations while addressing competitive product objections to retain business

Required qualifications

• College degree or equivalent military experience preferred
• 4+ years of experience in inside sales, customer success, or account management within a technology or complex environment
• Proven success in managing the customer lifecycle
• Knowledge of Microsoft Teams Calling, VoIP, and cloud network products
• Ability to conduct contract negotiations with C-level executives