Customer Experience Manager
Job Summary
To lead retention efforts across a global client base, the remote Customer Experience Manager (CEM) will manage a portfolio of accounts, ensuring customer satisfaction, platform adoption, and renewal execution while collaborating closely with cross-functional teams.
Key responsibilities
- Own the logo and revenue renewal for an assigned portfolio of customer accounts
- Build and maintain trusted relationships with key stakeholders across the customer lifecycle
- Monitor customer health scores and conduct regular business reviews to anticipate risk and ensure proactive intervention
Required qualifications
- 5+ years in Customer Success, Account Management, or a hybrid customer-facing role in a B2B SaaS environment
- Strong understanding of customer lifecycle management and renewals
- Proven ability to manage cross-functional collaboration with Sales, Support, and Product teams
- Experience supporting or managing Mid-Market and Enterprise-level accounts
- Bachelor's degree or equivalent experience
Complete Job Description
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