Customer Experience Manager
Job Summary
To support strategic customer engagement, the full-time Customer Experience Manager will manage diverse projects focused on cloud security while collaborating remotely with various stakeholders across the Central United States.
Key responsibilities
- Take ownership of projects emphasizing cloud security, collaborating with sales, support, and engineering teams
- Interface with key stakeholders to ensure effective communication and collaboration throughout project lifecycles
- Build strong relationships across customer organizations, from technical staff to executive levels, to drive cloud security adoption
Required qualifications
- 5+ years of experience in a customer-facing strategic role, such as CSM, AE, or PM
- Proven track record of working with Fortune 100 customers in cloud-based technology
- Ability to learn and understand security SaaS offerings and pricing models quickly
- Strong communication and interpersonal skills to engage with stakeholders at all levels
- Experience guiding large-scale transformations with a focus on cloud security practices
Complete Job Description
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