Customer Experience Manager

Job Summary

A company is looking for a Customer Experience Manager.

Key Responsibilities:

• Lead and manage the service relationship and strategy for assigned customers, ensuring high-quality service experiences and customer satisfaction
• Support execution of the annual customer account plan for all assigned customers
• Collaborate with cross-functional teams to identify and support business development and operational improvement opportunities

Required Qualifications:

• 3 years of benefit account management experience supporting a benefit consulting team
• Bachelor's degree or equivalent experience
• Life & Health Producer's License
• Working knowledge of MS Excel, Word, and PowerPoint
• Experience in both large- and small-group benefits consulting (nice to have)