Customer Experience Manager

Job Summary

A company is looking for a Customer Experience Manager.

Key Responsibilities:

• Supervise a team of agents, ensuring proficient handling of support tickets across channels
• Collaborate closely with cross-functional teams to advance operational scalability and elevate the product
• Champion the end-to-end customer journey in support, guaranteeing an unparalleled experience

Required Qualifications:

• Minimum 5 years managing and developing a team to hit key metrics
• Strong metrics-driven and product mindset to help identify, triage, and execute potential improvements
• Desire for ownership and growth in the role over time
• Ability to work evenings and weekends as needed
• Experience working with Zendesk tooling