Customer Experience Operations Analyst

Job Summary

A company is looking for a Customer Experience Operations Analyst.

Key Responsibilities

• Design and implement data strategies, reports, and dashboards to monitor performance and customer health
• Collaborate with leadership to execute the Customer Success Go-to-Market strategy informed by data-driven insights
• Analyze data to extract insights, identify improvement opportunities, and support decision-making processes

Required Qualifications

• 3+ years of experience in business intelligence, data analytics, or a similar role, preferably in customer support or SaaS
• Strong proficiency with data analytics tools (Excel, SQL, Tableau, Power BI) and CRM systems (Salesforce)
• Proven ability to analyze large datasets and generate actionable insights
• Experience working closely with cross-functional teams to drive customer experience operations
• Maintain knowledge of industry trends and foster a culture of inclusion and collaboration