Customer Experience Operations Analyst

Job Summary

A company is looking for a Customer Experience (CX) Operations Specialist.

Key Responsibilities

• Build and optimize customer experience reports and dashboards using various analytics tools
• Analyze key CX metrics and present actionable insights to inform improvement strategies
• Collaborate with cross-functional teams to align data insights with customer journey enhancements

Required Qualifications

• 5+ years of experience in data analysis, preferably in customer experience or SaaS environments
• Strong proficiency in SQL, Python, Power BI, and Salesforce reporting
• Bachelor's degree in Data Analytics, Business, Statistics, Mathematics, or a related field
• Experience with ETL workflows and data transformation
• U.S. Citizenship or Green Card holder; no visa sponsorship available