Customer Experience Operations Analyst

Job Summary

A company is looking for a CX Operations Specialist.

Key Responsibilities

• Build and optimize customer experience reports and dashboards using various analytics tools
• Analyze key CX metrics to inform improvement strategies and present findings to stakeholders
• Collaborate with cross-functional teams to align data insights with customer journey improvements

Required Qualifications

• 5+ years of experience in data analysis, preferably in customer experience or SaaS environments
• Strong proficiency in SQL, Python, Power BI, Salesforce reporting, and ETL workflows
• Bachelor's degree in Data Analytics, Business, Statistics, Mathematics, or a related field
• Experience with data transformation and structuring
• Preference for experience in Agentic AI workflows