Customer Experience Operations Analyst
Location: Remote
Compensation: Salary
Reviewed: Thu, May 08, 2025
This job expires in: 27 days
Job Summary
A company is looking for a CX Operations Specialist.
Key Responsibilities
- Build and optimize customer experience reports and dashboards using various analytics tools
- Analyze key CX metrics to inform improvement strategies and present findings to stakeholders
- Collaborate with cross-functional teams to align data insights with customer journey improvements
Required Qualifications
- 5+ years of experience in data analysis, preferably in customer experience or SaaS environments
- Strong proficiency in SQL, Python, Power BI, Salesforce reporting, and ETL workflows
- Bachelor's degree in Data Analytics, Business, Statistics, Mathematics, or a related field
- Experience with data transformation and structuring
- Preference for experience in Agentic AI workflows
COMPLETE JOB DESCRIPTION
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