Customer Experience Operations Coordinator

Job Summary

A company is looking for a Customer Experience Operations Coordinator.

Key Responsibilities

• Generate and maintain detailed documentation of CX policies, processes, and workflows
• Assist the CX team with admin-level access scenarios and ensure timely communication with cross-functional teams
• Configure and customize CX tools for optimal functionality and maintain dashboards to track key performance metrics

Qualifications & Requirements

• 5+ years of related experience in an eCommerce customer service environment
• 2+ years of experience administering customer support tools, specifically Zendesk
• Proven experience implementing and improving systems and processes
• Strong quantitative and analytical skills with proficiency in analytical tools such as Looker or Power BI
• Advanced Google Sheets or Excel experience with the ability to analyze large data sets