Customer Experience Operations Lead

Job Summary

A company is looking for a CX Operations Lead to build operational systems for the Customer Experience team.

Key Responsibilities:

• Manage renewals tracking and design systems to enhance account health indicators
• Design and execute automated partner implementation and member onboarding experiences
• Continuously optimize processes by identifying inefficiencies and running improvement experiments

Required Qualifications:

• 2+ years in customer success, member operations, or customer/revenue operations, preferably in a B2B SaaS or tech company
• Experience in member-facing or client-facing roles in fast-moving tech startups
• Project management and process improvement experience with measurable results
• Experience supporting account management or customer success teams through renewals and onboarding
• Located in regions where a majority of partners are: SF, LA, NY