Customer Experience Operations Leader

Job Summary

A company is looking for a Head of Customer Experience Operations.

Key Responsibilities

• Lead the design and operationalization of strategies to improve customer retention and increase lifetime value
• Partner with various teams to align post-sales motions and ensure seamless customer handoffs
• Develop data-driven frameworks to assess customer health and prioritize proactive engagement

Required Qualifications

• 15+ years of experience in Customer Success Operations, Sales Operations, or Go To Market Operations
• Minimum of 5+ years in a senior leadership role with enterprise-level scope
• Demonstrated success in driving retention, renewals, and expansion in a SaaS or subscription-based business model
• Hands-on experience with enterprise CX tech stack and data visualization tools
• Undergraduate degree required at a minimum