Customer Experience Operations Manager

Job Summary

A company is looking for a Customer Experience Operations Project Manager.

Key Responsibilities

• Oversee operational rollout and continuous improvement of Customer Experience initiatives
• Lead cross-functional coordination for smooth execution of operational rollouts
• Develop structured processes to identify and prioritize continuous improvement opportunities

Required Qualifications

• 5+ years of experience in operations, business analytics, or strategic consulting
• Experience in customer service or customer experience environments is a plus
• Strong project management skills with the ability to manage multiple stakeholders
• Passion for understanding operational processes and workflows
• Comfort with operational data and ability to interpret trends for decision-making