Customer Experience Operations Manager

Job Summary

A company is looking for a Customer Experience Operations Manager.

Key Responsibilities

• Optimize Customer Business Review processes and maintain insightful metrics dashboards
• Facilitate seamless data flow and support cross-functional initiatives to enhance customer journey efficiency
• Analyze team efficiency, manage reporting, and provide enablement on new operational processes

Required Qualifications

• 3-5 years of experience in a Customer Success Operations role or similar
• Proficient in customer experience domain, program management, and data analysis
• Technical proficiency with Atlassian products (JIRA, Confluence), Snowflake, Looker, Excel, and Google Suite
• Experience in reporting for organizational support and analysis of business needs
• Familiarity with Customer Success platforms and experience in payments, fraud, or security operations