Customer Experience Operations Manager

Job Summary

A company is looking for a Support Operations Manager.

Key Responsibilities

• Drive the delivery of high-impact support experience initiatives from definition to implementation
• Collaborate with cross-functional teams to scope solutions and align on delivery timelines
• Manage project timelines, risks, and communications for support experience improvements

Required Qualifications

• 6+ years of experience in program management, business analysis, or service delivery
• Experience within a customer support or customer experience function
• Demonstrated experience leading cross-functional projects end to end
• Experience with support platforms (e.g., Zendesk, Salesforce Service Cloud) is a plus
• Comfortable operating in ambiguity and driving clarity in fast-moving environments