Customer Experience Operations Manager

Job Summary

A company is looking for a Manager, Customer Experience Operations - Remote.

Key Responsibilities:

• Develop and implement strategic plans to optimize customer experience operations
• Collaborate with cross-functional teams to facilitate journey orchestration and support product releases
• Lead and develop a high-performing customer experience team while ensuring quality standards are met

Required Qualifications:

• Bachelor's degree
• Minimum of 5 years in customer experience management or operations, with at least 2 years in a leadership role
• Strong leadership and people management skills
• Experience in developing operational processes and performance metrics
• Knowledge of customer experience best practices and CRM systems