Customer Experience Operations Manager

Job Summary

A company is looking for a Manager, CX Operations POD CX-Success.

Key Responsibilities:

• Govern and maintain the integrity of customer success performance data and provide actionable insights
• Analyze processes to identify inefficiencies and lead the implementation of process improvements
• Provide project management support and ensure effective change management practices are implemented

Required Qualifications:

• Proven experience in operations management and data governance, preferably in customer success
• Strong expertise in project management and cross-functional collaboration
• Excellent analytical skills with the ability to derive insights from complex data sets
• Familiarity with change management models and their practical application
• Proficiency in Success and CRM tools (e.g., Gainsight, Salesforce)